Ska det behöva vara så här??
I torsdags eftermiddag skickade vi detta till företaget som har hand om lägenheten vi just flyttat till,
To whom it concerns.
On Tuesday the 3rd of February we moved in to 32 Grove Court, Blanchardstown. From the start, it all seemed well. We were told that the apartment would be available, and that we could move in from the end of the month (January). This was a tight date, but would still work since the 1st of February occurred on the Sunday on which we had to move out, something we made certain to bring up. We were still under the impression that we would be able to move in on the first until after the initial booking deposit (€500, which we were not informed was non-refundable) was paid, when we realize that the move in date has changed to the 2nd of February. We enquire about this and the possibility to move in during the weekend instead. We were however not given a definitive answer at this time, but the impression we got was that it seemed far from impossible. Closing in on the end of the month, we are given the news that it will not be possible to move in during the weekend (1st of February) due to maintenance work and the cleaning of the apartment, which is scheduled for Monday. This was not mentioned until now. We can however be given the key to the apartment on Saturday afternoon, so that we can move in first thing after work on Monday. On Saturday we are informed that we need to bring the first month’s rent (€1000) and the rest of the deposit (€500), in cash, to the apartment along with an additional administration fee (€60). This is the first mention of said fee, which comes as a complete surprise for us. Before signing the contract, which now says 1st of February, we make certain that the apartment will be cleaned and ready by 5pm Monday the 2nd of February. We are then guaranteed it will be, and that the cleaners would be informed to take care of our apartment first, and likely be done as early as 1pm. We sign in good faith and are handed the keys. A brief inspection of the apartment reveals that neither of the bathroom door locks is in working order. We immediately report this and are told that the maintenance man will also look at this on Monday. We then return to finish packing our belongings and preparing for the move. Come Monday and we have managed to secure a vehicle. Packed and ready we arrive at the apartment, bags in hand, at 5pm Monday the 2nd of February. Only to find that the maintenance man has been there and done repair work. The cleaners however, have not showed up. We immediately report this and are told that they will be sent out straight away to clean the apartment. We leave the bags on the storage room shelves and return later again at 9pm. The apartment still has not been cleaned, leaving us unable to move in on Monday, as was promised, and essentially homeless. The maintenance man did not however have the possibility to mend the bathroom door locks at this time, and we are told that he would return on Wednesday (4th of February). Returning at noon, Tuesday, we find the apartment finally cleaned, a full day too late, and we can finally start the process of moving in. However we now find that the cleaners not only cleaned the apartment, they also cleaned out the shelves in the storage room and actually went through and threw out our bags. Bags full of clean clothes and bedding, among other personal belongings. One bag is returned from the garbage room before encountering the cleaning crew in the courtyard. When confronted they attempt to retrieve the remainder of the bags from the garbage room. Some items have still not been accounted for and we do not even dare to think of what would have happened had we moved in even more of our bags on Monday afternoon. Upon inquiring why the apartment had not been cleaned the previous day as promised, we are told that they did not receive the orders, or keys, to clean the apartment until late afternoon on Monday. A time frame which contradicts the assurance that it would be cleaned and ready by 5pm. Let alone as early as 1pm. Not only are we now delayed by a full day, we also had to retrieve our bags and clothes from the containers in the garbage room. Wednesday came, but since it did not bring with it the maintenance man, we decided to make up a list of items which need to be fixed. The list can be found at the end of this document. As of today a full week has passed, and the bathroom door locks are still not working. Besides the bathroom door locks, we have also found a few other things not in working order during our first week in the apartment. These are brief explanations of items found on the list. It began with us trying to cook a quick meal on our first night, when we come to realize that the microwave oven is in fact not working, and that the kettle has been used to boil coffee in. It being late in the evening we reported this the following day (Wednesday the 4th). When we decided to go to sleep, we noticed that the bed made a grinding noise, and when we investigated we found the source. One of the bedpost legs was broken half way up, and that it rested leaning on the bed. In the mornings there is also water in the windows due to condensation. In the bathroom, the missing flush buttons had been put back by the maintenance man on Monday. However when pressed, both buttons always appear to go in at the same time, and sometimes jam, making the water pump work continuously, until the buttons are pried free. When you use the shower, water pours along the bathtub edge and finds its way through the gap between the glass door hinge and the wall, down to the floor, which could cause water damage in the long run if left unsealed. A touch of silicone in the right place should easily mend this. In the entry hallway there is a door missing a door handle. Behind the door is the compartment where the ironing board is stored (there is however no iron present), and if the door shuts, it will be very difficult accessing it. There is a deadbolt lock in the front door, of which the bolt itself does not fit into the door frame, making it impossible to lock properly until the height of the hole has been adjusted. This is a rather big issue since it can affect insurance, among other things. And when you leave the apartment for a time, you will want to lock it properly. Also, only one of the two deadbolt lock keys actually fit into the keyhole, essentially leaving us with only one key. We also received only one key for the mail box, and only one key for the garbage room/gate into the area. A second copy of the gate key is essential. Without it there is no easy way, at least that we are aware of, to get in to the area between 10pm-6am when the gate is locked.
We were looking forward to a smooth process moving into the new apartment, but I’m sorry to say that this was not the case. We feel that this is due to the fact of made promises not being kept, and initial dates beings changed, which delayed the possibility for us to move in by several days. Due to this, additional rent has to be paid by us to a former landlord during the days on which we were not able to move in because of said delays. This along with our belongings having been disposed of has made this a very stressful experience for both of us. In addition to the below issues being taken care of, what kind of compensation can we reasonably expect?
I dagsläget så har vi inte fått något gensvar på detta...
To whom it concerns.
On Tuesday the 3rd of February we moved in to 32 Grove Court, Blanchardstown. From the start, it all seemed well. We were told that the apartment would be available, and that we could move in from the end of the month (January). This was a tight date, but would still work since the 1st of February occurred on the Sunday on which we had to move out, something we made certain to bring up. We were still under the impression that we would be able to move in on the first until after the initial booking deposit (€500, which we were not informed was non-refundable) was paid, when we realize that the move in date has changed to the 2nd of February. We enquire about this and the possibility to move in during the weekend instead. We were however not given a definitive answer at this time, but the impression we got was that it seemed far from impossible. Closing in on the end of the month, we are given the news that it will not be possible to move in during the weekend (1st of February) due to maintenance work and the cleaning of the apartment, which is scheduled for Monday. This was not mentioned until now. We can however be given the key to the apartment on Saturday afternoon, so that we can move in first thing after work on Monday. On Saturday we are informed that we need to bring the first month’s rent (€1000) and the rest of the deposit (€500), in cash, to the apartment along with an additional administration fee (€60). This is the first mention of said fee, which comes as a complete surprise for us. Before signing the contract, which now says 1st of February, we make certain that the apartment will be cleaned and ready by 5pm Monday the 2nd of February. We are then guaranteed it will be, and that the cleaners would be informed to take care of our apartment first, and likely be done as early as 1pm. We sign in good faith and are handed the keys. A brief inspection of the apartment reveals that neither of the bathroom door locks is in working order. We immediately report this and are told that the maintenance man will also look at this on Monday. We then return to finish packing our belongings and preparing for the move. Come Monday and we have managed to secure a vehicle. Packed and ready we arrive at the apartment, bags in hand, at 5pm Monday the 2nd of February. Only to find that the maintenance man has been there and done repair work. The cleaners however, have not showed up. We immediately report this and are told that they will be sent out straight away to clean the apartment. We leave the bags on the storage room shelves and return later again at 9pm. The apartment still has not been cleaned, leaving us unable to move in on Monday, as was promised, and essentially homeless. The maintenance man did not however have the possibility to mend the bathroom door locks at this time, and we are told that he would return on Wednesday (4th of February). Returning at noon, Tuesday, we find the apartment finally cleaned, a full day too late, and we can finally start the process of moving in. However we now find that the cleaners not only cleaned the apartment, they also cleaned out the shelves in the storage room and actually went through and threw out our bags. Bags full of clean clothes and bedding, among other personal belongings. One bag is returned from the garbage room before encountering the cleaning crew in the courtyard. When confronted they attempt to retrieve the remainder of the bags from the garbage room. Some items have still not been accounted for and we do not even dare to think of what would have happened had we moved in even more of our bags on Monday afternoon. Upon inquiring why the apartment had not been cleaned the previous day as promised, we are told that they did not receive the orders, or keys, to clean the apartment until late afternoon on Monday. A time frame which contradicts the assurance that it would be cleaned and ready by 5pm. Let alone as early as 1pm. Not only are we now delayed by a full day, we also had to retrieve our bags and clothes from the containers in the garbage room. Wednesday came, but since it did not bring with it the maintenance man, we decided to make up a list of items which need to be fixed. The list can be found at the end of this document. As of today a full week has passed, and the bathroom door locks are still not working. Besides the bathroom door locks, we have also found a few other things not in working order during our first week in the apartment. These are brief explanations of items found on the list. It began with us trying to cook a quick meal on our first night, when we come to realize that the microwave oven is in fact not working, and that the kettle has been used to boil coffee in. It being late in the evening we reported this the following day (Wednesday the 4th). When we decided to go to sleep, we noticed that the bed made a grinding noise, and when we investigated we found the source. One of the bedpost legs was broken half way up, and that it rested leaning on the bed. In the mornings there is also water in the windows due to condensation. In the bathroom, the missing flush buttons had been put back by the maintenance man on Monday. However when pressed, both buttons always appear to go in at the same time, and sometimes jam, making the water pump work continuously, until the buttons are pried free. When you use the shower, water pours along the bathtub edge and finds its way through the gap between the glass door hinge and the wall, down to the floor, which could cause water damage in the long run if left unsealed. A touch of silicone in the right place should easily mend this. In the entry hallway there is a door missing a door handle. Behind the door is the compartment where the ironing board is stored (there is however no iron present), and if the door shuts, it will be very difficult accessing it. There is a deadbolt lock in the front door, of which the bolt itself does not fit into the door frame, making it impossible to lock properly until the height of the hole has been adjusted. This is a rather big issue since it can affect insurance, among other things. And when you leave the apartment for a time, you will want to lock it properly. Also, only one of the two deadbolt lock keys actually fit into the keyhole, essentially leaving us with only one key. We also received only one key for the mail box, and only one key for the garbage room/gate into the area. A second copy of the gate key is essential. Without it there is no easy way, at least that we are aware of, to get in to the area between 10pm-6am when the gate is locked.
We were looking forward to a smooth process moving into the new apartment, but I’m sorry to say that this was not the case. We feel that this is due to the fact of made promises not being kept, and initial dates beings changed, which delayed the possibility for us to move in by several days. Due to this, additional rent has to be paid by us to a former landlord during the days on which we were not able to move in because of said delays. This along with our belongings having been disposed of has made this a very stressful experience for both of us. In addition to the below issues being taken care of, what kind of compensation can we reasonably expect?
I dagsläget så har vi inte fått något gensvar på detta...
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